Booking Terms & Conditions

Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card within the next two (2) business days.
Final Payment Policy: The balance of your accommodation must be paid 7 days prior to your arrival. At this time, our reservations specialist will contact you in regards to payment if not previously settled. To pre-pay your balance, please contact our specialist on 13 7333 (+61 2 9433 0444).
All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3.36% Amex & 1.25% Visa/MasterCard. Credit card fees are non-refundable.
Minimum Stay: A minimum 4 nights stay applies for all reservations (3 nights in low season). See below for further Festive Season minimum stay resections.
7 Night discount (Excluding Festive season and Race Week): Stays of 7+ nights receive a discount calculated at 10% off the standard 4-night rate, calculated daily, then rounded up to the nearest whole dollar. Discounts will not be applied on bookings incorporating the festive season.
Maximum Occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking..
Check-in time 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away. Please note that beach towels are not provided.
Buggy Terms and Conditions: Please be aware that as a condition of use, a $1500 bond is required when collecting your buggy, as well as a full and current drivers license. The bond can be paid by credit card or cash and will be refunded in full if the buggy is returned with no damage. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Holiday Homes upon arrival.
In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay then you have the right to cancel your accommodation without penalty.
Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations.
Holiday Home availability may change at any time and bookings are only confirmed once a deposit / full payment has been processed and your receive written (email) confirmation subject to these booking terms & conditions.
Cancellation Policy (excludes Festive Season bookings)
1. Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays.
2. Cancellations received outside of 14 days prior to arrival will not incur a cancellation fee.
3. Cancellations received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate.
4. Cancellations received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. i.e: penalty will equal the total booking value.
Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating 31 December. Yacht Club Villas have a minimum seven (7) night stay for all bookings incorporating Festive Season (22 December 2011 - 5 Jan 2012)
Festive Season Final Payment Policy (bookings incorporating 22 December 2011- 4 January 2012): Full pre-payment is required no later than 1 November 2011. Payments not received by the due date may result in cancellation of the reservation.
Festive Season Cancellation Policy (bookings incorporating 22 December 2011 - 4 January 2012): This policy applies to all bookings incorporating any dates within the period 22 December 2011 - 4 January 2012. Cancellations received up to and including 31 October 2011 will be subject to a cancellation fee of 20% of the total booking value. Cancellations received from 1 November 2011, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
Race Week Cancellation Policy (bookings incorporating 17 – 25 August 2012)
This policy applies to all bookings incorporating any dates within the period 17 – 25 August 2012. Cancellations or amendments received up to and including 30 June 2012 will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations or amendments received from 01 July 2012, ‘No Shows’ and or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. ie: penalty will equal the total booking value
Race Week Minimum stay: A nine (9) night minimum stay applies to all bookings incorporating 17 August 2012 - 25 August 2012