Booking Terms & Conditions

1. Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card within the next two (2) business days.
2. Final Payment Policy: The balance of your accommodation is due 7 days prior to arrival and your card for which you have provided for the deposit will be automatically debited unless we are contacted before this time to advise of an alternative form of payment. To pre-pay your balance, please contact our specialist on 13 7333 (+61 2 9433 0444).
3. All prices are quoted in AUD. The following credit card surcharges apply: 3.36% Amex/JCB & 1.25% Visa/MasterCard. Credit card fees are non-refundable.
4. Minimum Stay: A minimum 4 nights stay applies for all reservations (3 nights in low season). Please note a minimum 5 nights stay will apply for stays incorporating December 31st and full payment is required by October 31st when travelling over the New Year period.
5. Maximum Occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking..
6. Check-in time 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking.
7. If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away. Please note that beach towels are not provided. 
8. One 4 seater buggy is provided with every property and will require a credit card for security. No buggies will be released until a credit card has been produced, with its details held as a security deposit. A Condition Report and Operating Demonstration will be conducted on the buggy with you when you arrive. All buggies require operators to have a current full drivers licence. The buggies do not have an insurance option therefore any repairs or replacement costs incurred due to damage while in your care is your responsibilty.
9. In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay then you have the right to cancel your accommodation without penalty.
10. Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations.
11. Holiday Home availability may change at any time and bookings are only confirmed once a deposit / full payment has been processed and your receive written (email) confirmation subject to these booking terms & conditions.
12. Cancellation Policy (excludes Festive Season bookings) Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays.
1. Cancellations received outside of 14 days prior to arrival will not incur a cancellation fee.
2. Cancellations received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate.
3. Cancellations received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. i.e: penalty will equal the total booking value
13. Festive Season Cancellation Policy (bookings incorporating 25 December 2009 – 9 January 2010) This policy applies to all bookings incorporating any dates within the period 25 December 2009 – 9 January 2010.
1. A five (5) night minimum stay applies to all bookings incorporating 31 December 2009.
2. Cancellations received up to and including 31 October 2009 will be subject to a cancellation fee of 20% of the total booking value at the contracted rate.
3. Cancellations received from 1 November 2009, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. ie: penalty will equal the total booking value.